Volen Software Services

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Volen offers comprehensive solutions with high speed, accurate and reliable out put with a premium quality approach for any of the services listed. These processes are well-suited for being supported offshore and the potential for cost savings is significant.

Our Services are designed specifically to assist businesses that seek fast and effective results. Possession of advanced technologies and the right people with extensive experience in a diverse range of vertical domains enable us to perform various tasks that best suit our client needs, budget and schedule. By integrating unique processes, the state-of-the-art technology and high levels of infrastructure redundancy combined with stringent standards of quality and compliance ensure consistent and timely delivery of output. We also strive hard to maintain highest security to the customer’s data by implementing stringent security practices to ensure confidentiality.

Home » Services » Data Services

We are a complete solution provider for Online and Offline “Data Projects”. We are proud to say that our data indexing team has processed and indexed over 400 million images. We provide exclusive and highly accurate Data Entry and processing services. Data entry services comprises of minimum of double keying process wherein data is re-keyed to provide at least of 99.995% accuracy with complete confidentiality and high level of accuracy.

We have a strong proficient and a smart crew and are highly capable of handling complex data conversion projects be it a Legacy Documents Processing / Forms processing/ Image processing/ Insurance Claims/ Legal / Books / catalogs / Library / Publications / Medical / Airway bills / Media / Entertainment / Company Invoices / Credit Card statements / Survey Forms / Hospitals / Medical records and many more…...,

Outsourcing data entry work is a wise and profitable option for those who would like to concentrate on core processes and leave the rest to a reliable service provider who specializes in the field of data indexing. This helps clients save an enormous of time and cost which makes real sense.

Our Data Indexing Division offers most comprehensive range of high quality and low cost data entry services ideally suited to high volume data-entry applications

We have successfully accomplished various data entry projects for both domestic and international clients from different industry verticals.

Volen has been recognized by businesses around the globe for being very flexible in operating shifts and capable to ramp up the teams with a short notice period based on our clients’ requirements by providing services round the clock.

Home » Services » Online Data Indexing

Volen has the expertise to provide you an excellent service and guidance for online data indexing / entry and related tasks. Our team of skilled and enthusiastic professionals has tremendous expertise to provide a complete set up with for our clients with an effective customized Online Data Entry, Scanning & Indexing, Form Processing, and Content Conversion services.
We can render our services in the below domains
Online Data Entry of Legacy Documents Loan Audit process – US home loans E-Book and E-magazine publications on the Internet Hospital records Inbound email and web data capture services Shipping documents online data entry Online data entry of URL links for books with their categorization Creation of new databases and updates to existing databases for banks, airlines, government agencies,direct marketing services and service providers Telecom, Electricity and Water bills Data entry based on image files Scanned paper/books Media Entertainment Industry Online copying, pasting, editing, sorting, and indexing data in to any format Index Data from Image file in any format Publications Data compilation from web site Typing Manuscript into MS Word Catalog Conversion Online completion of surveys and responses of customers for various companies, at call centers

Home » Services » Offline Data Indexing

Volen has the capability and expertise to manage entire setup professionally to meet your requirements. Our data entry professionals who can efficiently key-in your data into a database program of your choice, to execute your project within the acceptable quality parameters.
Offline data entry services can be availed for a wide range of clients including advertising and publishing companies, educational institutions, health care facilities, legal firms, financial and accounting companies, as well as, physicians. We benefit our clients with a number of services such as data collection, URL list collection, and offline form filling as part of offline data entry.
Legacy documents keying project Directory Record keying Project Advertising Financial and Accounting Firms Educational Institutions Universities Revenue department – Government sector Image Digitization Image clipping path Project Music Album Data Entry Project Hardcopy/Printed documents into MS Office Restaurant's Project Hotel Database Collection Project Data provided through CDs and DVDs and FTP Servers Healthcare Capturing contact numbers by Names Image Cropping, Resizing Project Products detail capturing Project Collect Web URL for various market research

Home » Services » Transaction Processing

With state-of-the-art systems and technology, we can provide you excellent services in processing your day to day business needs, kind of back office support: Our expertise in online and offline data capture from handwritten forms, Legacy documents, Publications, Catalogs etc lead to various Transaction Processing.

We can Structure, Restructure, Format, Reformat, Modify/Update, Index, and also build effective data management tools to sort, track and retrieve data in just a few clicks.

Transaction Processing may be from various domains as listed below.

Airway Bills

Credit Card Applications

Customer Survey Forms

State Libraries

Subscription Forms

Survey & Questionnaire Forms

Enrollment Forms

Product/Warranty Registrations

Invoice Forms

Inquiry/Interest Forms

Mailing List Setup and Management

Universities’ Transactions

Product Order Forms

Health Care

Insurance Claim Forms

Rebate Forms

Attendance Record/Birth & marriage records

Survey / Market Research forms

HTML forms

Resume processing

Home » Services » Data Conversion

There are various data conversion processes right from the translation of data from one format to another. Converting data into new data formats required by a new business application and its software and databases. At the simplest level, data conversion can be exemplified by conversion of a text file from one character encoding to another. More complex conversions are those of office file formats.

Some of the conversions could be

PDF Conversion

Book Conversion

HTML Conversion

XML Conversion

Document Conversion

Catalogs Conversion

Home » Services » Database Design & Development

Our domain knowledge combined with technology depth ensures delivery of measurable business returns. With a broad portfolio of services that addresses the complete spectrum of your outsourcing needs, our models are flexible with appropriate and simple solutions for complex problems at any stage of offshore development. We are dedicated to client / partner relationships that sustain long term associations by providing you with excellent services.

Database design, setup and documentation

Database hosting Database administration & updating

Data acquisition Data validation

Custom reformatting and data conversion

Data standardization & cleaning

Data mining and analysis

Custom report generation

Complete backup, recovery and archival

Secure data transmission via FTP and the Web

Merge purge processing for duplicate elimination

Personalization, upper/lower case conversion & gender coding

Home » Services » Document Preparation and Scanning Services

Assessment, setup and testing

Shipping & receiving services

Document preparation, coding & unitization

Box/document tracking

Production/status reporting

Quality assurance

Complete scanning services - color, black & white

Automated indexing - bar code & OCR

Manual indexing - key entry & verification

Full-text OCR indexing

All image formats including TIFF, PDF and JPEG

Home » Services » Keying Process

Data indexing project process which we are currently following for some of our esteemed clients is described below. We have a cream of highly skilled data entry operators to meet the deadlines. We are continuously working towards increasing deliverables with quality and all team members work towards daily targets (which are assigned based on the project) and performers will be rewarded appropriately.

We have an internal process to monitor team member’s performance and generate reports on individual logins; this will help us to monitor individual team member performance and take necessary measures to increase productivity.

The process part of data entry basically consists right from understanding your requirements to final deliverables.

As soon as we receive the new set of assignments from our clients, our project managers / team leads will review the project details and kick off the project based on the priority order set by clients. In case if there are any clarifications required before we could start a project, A checklist of all the materials to be clarified from the client is prepared on a word document or a spreadsheet with a couple of screen shots and uploaded to the project tracker. An automated email will be sent from the tracker to the project distribution list to review the clarifications documents and revert back the same through the tracker.

We have divided the crew in to batches, each batch has a lead and every member from the batch will have access to the instruction document from their desktops with "Keying Specification Instruction Sheet".

Project manager allots the Data entry projects to the team leads and they in turn will allot to the keying operators to generate the output either by having then follow a double keying or a single keying method.

Double keying method – Two operators will key in the same data and the two files generated from these two operators will be electronically compared through software. When it shows up any mismatch in the data keyed between the two files loaded, the data entry operators duly corrects the mistakes and generates a third file which would be finally audited to achieve the required accuracy level of 99.99% .

Single keying method – Individual operator will key in the data and the output file will be rechecked manually by another operator and then loads it to the software to generate an .MDB file (data base file) that displays all the keyed in details. Series of complex queries will be run through the data file to identify and eliminate errors. A data entry operator duly corrects the mistakes which would be finally audited to achieve the required accuracy level of 99.99%.

The final audited file is than delivered through secured and dedicated network in the desired format.

Our data entry process includes a careful analysis of your requirements and provides time bound solution for your outsourced data entry work.

Extensive field validations, edits, & table lookups.

Sample checking of entered data.

Double data entry.

Physical verification of data entry.

Constant retraining to the operators.

Inconsistent operators are identified and replaced with suitable hands.

Home » Services » Project Turn Around Time

The key factor - We have been very consistent in maintaining the turn around time for any projects with high degree of accuracy. We totally understand that our clients' data is the most valuable resource, and we do take maximum possible effort to meet the deadlines. For large, ongoing projects, we are able to structure our staff distribution pattern and work flow that accommodates a variety of turnaround scenarios. Depending on your requirements, we can transmit completed work to you on a daily basis, weekly / biweekly / monthly basis as per your convenience.
To meet the requirements of our most demanding customers, we offer the rapid turnaround service, without compromising data integrity and accuracy. This service is ideally suited to those customers who demand their work to be completed in a turn-around-time of 24 hours or less If you have any further query about our data entry services, contact us with your project requirements and budget, and we will revert back with an effective solution. You may contact us at any time 24/7 through emails or leave a voice message with a brief message and our executives will get in touch with you as soon as possible.

Home » Services » > Customer Support Service

Volen responds with solutions that define success

A company's decision to outsource inbound calls can be based upon a number of variables. You may need to free up key talents and resources - get your people off the phones so they can focus on your core business. You may not be sufficiently equipped to manage a projected increase in call volume, or perhaps you need an automated 24-hour voice service to complement

your existing customer care department. Whatever the reason, whatever the need, contact a Volen’s representative today to discuss how we can develop a comprehensive inbound customer support plan and get the results you desire when you outsource inbound calls.

‘Volen provides both voice and non-voice based customer support’

Voice practice
Volen has proven capabilities and extensive domain expertise in voice and data business operations, provides customer contact management services for industries across geographies.

Non-Voice practice
Volen has deep domain knowledge in the non-voice space. Our services range from account maintenance, ticket processing for technical requests and e-mail response management for mortgage and retail banking.

Our services, solutions, technologies and the sheer talent of our people come together in ways that make the most of every cent, every second and every opportunity. Volen’s dedicated team currently provides 24/7 customer support services based on the client’s requirements and schedule, we offer both live and offline support.

We continuously try to maximize our expertise and advanced capabilities

Home » Services » Geospatial Solutions and Services

Our professionals have the knowledge to blend the technologies of digital mapping from variety of sources including satellite images, aerial photographs, Legacy documents, GPS field data and existing scanned maps leading to spatial data processing, Digitization, Parcel Mapping, Map Conversions, Orthorectification, GIS database creation, analysis and modeling.
Volen has vast experience in developing, launching or implementing a Geographic Information System (GIS) for organizations and solutions that are applications-oriented. Our Solutions and Services span the entire geospatial value chain. These solutions incorporate details derived from geospatial analysis, remote sensing, image processing, and spatial modeling. We specialize in full service GIS solutions like Field Data Capture, Digitization, Processing, Database Development, Data Conversion and Application Development. We provide creative solutions in the areas of Urban development & Planning, land information System, Agriculture, Natural Resources, Environment, Natural Hazards, Utilities and Business. We have been delivering targeted business solutions using the latest information technologies and geospatial capabilities. we offers technical expertise that enables project authorities, designers and consultants to enhance communications with consumers and increase information flow among various hierarchy levels and users for evaluating and taking correct decision on the feasibility of the project . Our experience in digital mapping technology and customized application has enabled us to serve various industries using GIS platform for future planning and decision making. A strategic approach in meeting user needs can break-down tasks to just GIS database creation, GIS standards implementation, maintaining and updating GIS archives, implementing total systems design for organizational GIS and even building applications on GIS databases as per user requirements. Our endeavor to provide quality services to the various industries is adequately supported by our state-of-the art production and development center. We have established state-of-the art GIS , Remote Sensing , Photogrammetric , Ground Survey and digital mapping capabilities through adoption of latest digital cartographic techniques. The strength of our organization lies in creation of digital land base maps from paper maps, aerial photographs, satellite imageries , land surveys and legal description using one of the several technologies such as map digitizing , cadastral mapping , Survey Sketches, photogrammetric mapping , digital ortho-photography , remote sensing depending on the needs of the customer strength. Through proven process automation techniques, Volen is able to pass on the multiple benefits of reduced costs, improved quality, and quick delivery time to its clients. The capability to offer a combination of geospatial data and software services as a comprehensive solution to clients uniquely differentiates us in the market. Our experts have any extensive expertise and can "simulate" spatial information perspectives from satellite image and good at interpretation and processing, having worked with most of the commercially available satellite data products, from images of QuickBird, IKONOS, IRS, SPOT, Landsat, Envisat, OrbView, Aerial images, Radarsat, MODIS, and NOAA and "reduce" these images into meaningful information for users.

*Intelligent Solutions, Experience, Intensive Training, and Highly Skilled specialists for every operation make us the preferred conversion vendor for our clients.*

Home » Services » Services Offered

Utility Mapping of linear network features like Cross country Pipelines, Water & Sewer networks,
Gas distribution networks, Electric networks, Irrigation networks, Transportation networks etc.

Land Administration – Cadastral Mapping / Survey Records / Blue prints

Legacy data conversion – Line departments

Health - Early warning system for disease monitoring and emergency preparedness

Safety - Police, Fire and Ambulance – Routing applications for emergency response

Telecom -Data Conversion

Urban – Geo Information Systems - High-resolution urban mapping, Parcel and Land Use Mapping,
Townships and Industrial Layouts

Environment - Monitoring and Management of Environmental changes - Land use land cover mapping

Agriculture – Crop Acreage And Production Estimation, Crop Condition Assesment, agricultural Drought
Assessment

Forest density mapping and species level forest mapping and Forest fire mapping

Lake Information Systems – Mapping Water Bodies

Flood Mapping – Insurance claim processing - Floodplain mapping

Digital Terrain Modeling -

We have complete expertise in Scanning - Digitization – Orthorectification - Mosaicing – Vector Data Extraction, Various file format conversions, Satellite image processing, Photogrammetry by also providing an End-to-end, scalable Web-based Enterprise Geospatial Applications.

Home » Services » Application Development and Customization

Volen has an extensive expertise, experience and resources to develop Software applications that best suit our client's needs, budget, schedule and existing infrastructure. We strive to focus on the customer and deliver solutions designed around their requirements rather than focusing on a specific technology and expecting the customer to adapt to the technology and platform of our choice.

Our dedicated software development team has a unique combination of technical expertise, functional knowledge base, result oriented management and extensive experience. We believe in developing long lasting business solution rather than just developing an application, which satisfies your needs for short period. Software services at Volen are robust, scalable and secure.

Our passion for technology and our business acumen ensures that our client engagements meet both the business and technology expectations and are delivered on-time; within budget, with the highest quality output.

We have been delivering technology-driven Business Solutions and Services that meet the strategic objectives of our clients by leveraging our domain and business expertise and partnerships and alliances with leading technology providers. Volen is highly proficient in ensuring the success of all stages of offshore custom software development processes.

Our Custom Software Development process includes selection of optimal technologies, system planning, prototype creation, system implementation, testing, support, producing documentation, design, etc. We believe in fulfilling specific needs of our clients as per their convenience for their business.

Home » Services » Software Testing and Quality Assurance

We provide testing support and have successfully delivered via an effective onsite-offshore model. With an existing pool of dedicated testers, Volen leverages a sound understanding of testing processes and methodologies and proven expertise in both manual and automated testing with a wide range of tools.
It represents the rich collective experience and skills of Volen's Quality Assurance Team, which is well versed in various models and has successfully, led the organization to a better position. Additionally, we have an established robust infrastructure for onsite- offshore delivery of our projects. We focus on providing “Quality Assurance Life Cycle (QALC)” services for enterprise Applications, portals and software products. We understand the significance of a good quality assurance (QA) process for creating world-class products. Volen has expertise in the development and execution of tests for applications in the client/server, internet/web and the mobile space, using both automated and manual methodologies. Services
Train employees on project and process quality assurance activities Advise and assist in the review of project and process documentation and review of software work products throughout the development life cycle Provide guidance in the design of test cases for varioustypes of testing Educate and train employees on testing methodologies Facilitate the usage of automated testing tools for increased productivity and efficiency
A unique offering leveraging our extensive testing experience, deep domain knowledge and established infrastructure, to meet the end-to-end testing needs of our customers.

Home » Services » Staffing Solution

As a provider of outsourced Human Resources recruiting services, we are dedicated to helping businesses of all sizes protect their profitability by effectively managing and reducing the liability and exposure inherent in day-to-day operations. We’ll make sure you get the best resources for different domains on temporary, permanent or temp-to-permanent basis.

Since the inception of our resource process outsourcing division, our focus was to strengthen infrastructure, reduce risk and overheads, which allows our clients to increase their productivity and grow their businesses. Volen has made the importance of this firm to be felt among plenty of small-scale or large-scale businesses as well as career-conscious aspirants to a greater extent.

Recruiting Services
Volen makes it easy for organizations to supplement their staff with qualified professionals and protect themselves from the expense of hiring and firing a bad fit for the position. We’ll listen to your needs up front so that we can deliver precisely matched candidates. Once we understand your requirement we are able to source the people with the right skill set, aptitude, attitude and commitment to help you achieve your goals.

Ones we understood your requirements, our analyst’s will help us map out the relevant entity, identify potential job seekers, brief the resource about our company and then gradually create interest about your company and finally recommend interested and suitable Companys to you through a set, pre-defined process. By tailoring our search to your unique needs we are able to shortlist the individual or team most capable of handling the challenges that lie ahead.

Precise Requirements Matching
We diligently ensure that each candidate has all required skills and expertise. We do not bombard clients with marginally attractive candidates.

Permanent Staffing
Over the past 5 years Volen has been helping clients in analyzing candidate's skill sets, matching their experiences with personality in making smarter hiring decisions. Quality is our focus and we ensure our clients choose the right candidate for a specific skill set and thus helping in mentoring candidates with a goal to bridge the gap between the resources and the hiring organizations.

Contract to hire
Volen offers you the flexibility of contractual hiring, sourcing professionals from a vast database of readily available candidates. We expertise in identifying the desired skills, well-qualified, pre-screened, tested personnel for each of our clients projects, ensuring the candidate is a good fit for our clients.

Technical Screening

Background & Reference checks

Soft-skills assessment

Communication

Contract hiring offers a mutually beneficial flexible staffing solution for both the hiring manager and the candidate. Organizations that need to get a longer-term project off the ground from a budget or project scope perspective may choose to begin with a contract-to-perm option, postponing adding a critical person to the company’s personnel until the project is underway.

Contract Staffing
Volen provides right and qualified professionals to clients on the basis of skills and technical expertise for their projects ensuring quality. The selected candidates are on our payroll reducing client’s overheads helping clients focus on their core business. Our expertise lies in maintaining a steady database over the years helping us to quickly identify, match, evaluate, and to fit the right resource based on the client’s requirement.

Home » Services » Pilot Project

Volen is willing to do small pilots at no cost as a proof of concept and to build confidence in its partners. Volen can offer significant discounts on the normal billing rates if the partners can outsource long term high volume projects.

Please take advantage of this offer and send us a sample of your data that you want us to create to a meaning full version.

Pilot project is a great way for every one to be on the same page

You will be able to clearly assess the competitiveness of our proposal as well as the quality of our work

The pilot project will give you the knowledge to come up with a firm and guaranteed quote and assess exactly how long it would take us to complete the project based on the details provided from your end

All we need is an accurate description of the project and sample data to carry out a pilot project

We look forward working with you!!!

Home » Services » Digitization & Document Management Software

Allows reducing the cost of copy number, increased productivity in the search, the re-routing of documents and reduce the file space Integrated Management Information is obtained from the consolidation of transparent electronic documents and documents originating on paper Standardization of processes of re-approval, archiving and disposal of documents originating on paper; Scanning of documents Decentralization of physical space, ie, documents and processes are always available, regardless of where and how the user accesses the application, access to these documents is done through a simple Web browser Formation of a backup that allows easy retrieval of documents if there is a fire or flood in a physical file